Frequently Asked Questions
Everything you need to know about our premium embroidery services.
What is the typical turnaround time for custom orders?
Standard custom embroidery orders are processed and shipped within 7 to 10 business days. Large bulk orders may require additional time, which will be communicated during the proofing process.
Can I provide my own design for embroidery?
Yes, you can upload your custom artwork in high-resolution JPG, PNG, or vector formats. Our design team will digitize your file to ensure it translates perfectly into high-quality stitching.
What types of apparel and materials can you embroider on?
We specialize in embroidery for cotton, polyester, denim, and blended fabrics. This includes hats, hoodies, polo shirts, tote bags, and personalized towels.
Do you offer international shipping?
FineryEmbroidery currently ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
What is your return policy for customized items?
Due to the personalized nature of embroidered goods, we cannot accept returns unless the item is defective or there was an error in production. Please review your digital proof carefully before confirming.
How should I care for my embroidered garments?
To maintain the integrity of the stitching, we recommend machine washing on a cold, gentle cycle and hanging to dry. Avoid using bleach or high-heat ironing directly on the embroidery.